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Syllabus for CIS 276 – PC Technical Support Essentials

Spring 2012 (Revised 3/25/12)

 

Prerequisites:

  • Working knowledge of MS Windows operating systems (file management, managing multiple windows and tasks).

 

Course Description:                                                                                                

This course covers the installation, configuration, upgrades, and maintenance of PCs, Windows OS and SOHO networks. Troubleshooting techniques and tools to resolve PC, OS, and network issues and implement security practices.  This course can be taken concurrently with CMPTR 176. Helps prepare students for the CompTIA A+ PC Technical Support Practical Application certification exam.

Course Learning Objectives:

Upon success completion of this course you will be able to:

  • Use acquired skills and knowledge to troubleshoot PC systems, including desktops and laptops.
  • Communicate effectively with customers when solving PC issues.
  • Collaborate with team members to solve relevant technical problems.
  • Show readiness for successful completion of A+ PC Technical Support Practical Application Exam

 

Course Learning Outcomes: The student will develop and apply knowledge and skill in areas of managing and maintaining Personal Computers in an enterprise environment and will demonstrate readiness for taking and passing the CompTIA A+ PC Technical Support Practical Application certification exam.

Credits: 3

Required Equipment:

High-Speed, Broadband, Internet Access (wired or wireless)

USB Headset (speaker and microphone)

Optional Equipment:

Flash Memory Device (i.e. “Thumb” drive), 16 GB or larger, or an external USB Drive (any size – but 160 GB or larger is recommended), unused (i.e. “empty).

Spare computer for host software (e.g. Windows XP Professional, Windows 7, Windows Server 2008, etc.)

If you desire to use a spare computer, but cannot afford one, you can check out a spare computer from the T-213 Lab for the duration of the quarter.  See one of the T-213 Lab technicians or an instructor in order to complete the proper paperwork.

 

Required Software:

TestOut! LabSim software for 220-702 A+ Practical Application (2009), ISBN: 978-1-935080-36-7

Optional Software: (available via download from MSDNAA/ELMS and other sources)

Windows 7 Professional (32-bit or 64-bit) with Service Pack 1

Windows XP Professional with Service Pack 3(32-bit)

Fedora 16

Microsoft Virtual PC 2007 (or Hyper-V)

VMware Workstation 8.0.2 for Windows (64-bit only)

VMware Workstation 7.1.4 for Windows (32-bit or 64-bit)

 

Optional software can be obtained from one of the following sources.  See one of the T-213 Lab technicians or an instructor for assistance with obtaining course software at no additional cost to the student.

Fedora Project –

http://fedoraproject.org/

Microsoft Developer Network – Academic Alliance (MSDNAA/ELMS) –

http://tinyurl.com/2d7cdto

VMware Academic Partner Program – VMAPP – (VMware/ELMS) –

http://tinyurl.com/yhrvqw2

 

 

Course Materials (Required):

Title

Edition

Author

Publisher

ISBN

 

 

 

 

 

A+ Guide to Managing & Maintaining Your PC

7th Edition

Jean Andrews

Cengage Learning

978-1-435497-78-8 

Click here for website

 

 

 

 

LabSim for A+ Practical Application,  2009 (220-702)

1st Edition

TestOut!

TestOut!

978-1-935080-36-7

Click here for website

 

 

 

 

Course Materials (Optional):

Title

Edition

Author

Publisher

ISBN

 

 

 

 

 

None

 

 

 

 

 

 

 

 

 

 

Course Outline

This course will consist of 10 modules covering the following topics:

Chapter 1: Introducing Hardware

Chapter 2: Introducing Operating Systems

Chapter 3: Working with People in a Technical World

Chapter 4: Form Factors, Power Supplies, and Working Inside a Computer

Chapter 5: All About Motherboards

Chapter 6: Supporting Processors

Chapter 7: Upgrading Memory

Chapter 8: Upgrading Memory

Chapter 9: Installing and Supporting I/O Devices

Chapter 10: Multimedia Devices and Mass Storage

Chapter 11: PC Maintenance and Troubleshooting Strategies

Chapter 12: Installing Windows

Chapter 13: Maintaining Windows

Chapter 14: Optimizing Windows

Chapter 15: Tools for Solving Windows Problems

Chapter 16: Fixing Windows Problems

Chapter 17: Networking Essentials

Chapter 18: Networking Practices

Chapter 19: Security Essentials

Chapter 20: Security Practices

Chapter 21: Supporting Notebooks

Chapter 22: Supporting Printers

Appendix A: CompTIA+ Acronyms

Appendix B: Keystroke Shortcuts in Windows

 

Course Schedule:

Module 0: Getting Started (Orientation) – Overview of the Course and the CompTIA A+ Certification

Module 1: Windows 7

Module 2: Chapter 4 & Chapter 5: Form Factors, Power Supplies, and Working Inside a Computer & All About Motherboards

Module 3: Chapter 6 & Chapter 7: Supporting Processors & Upgrading Memory

Module 4: Chapter 8, Chapter 9 & Chapter 10: Upgrading Memory & Installing and Supporting I/O Devices & Multimedia Devices and Mass Storage

Module 5: Chapter 13 & Chapter 14: Maintaining Windows & Optimizing Windows

Module 6: Chapter 16: Fixing Windows Problems

Module 7: Chapter 18 & Chapter 20: Networking Practices & Security Practices

Module 8: Chapter 21 & Chapter 22: Supporting Notebooks & Supporting Printers

Module 9: Final Exam

 

Course Dates: March 26 – June 6, 2012

Module

Assignment Type

Due Date

 

 

 

Module 0: Getting Started (Orientation)

Discussion Board (Extra Credit)

3/28/12

 

Discussion Board Replies

4/1/12

 

Getting Started Activities

4/1/12

 

Angel Pre-survey

n/a

 

 

 

 Module 1 (Week 2)

Discussion Board Assignment

4/4/12

 

Discussion Board Replies

4/8/12

 

LabSim Assignment

4/7/12

 

 

 

 Module 2 (Week 3)

Discussion Board Assignment

4/11/12

 

Discussion Board Replies

4/15/12

 

LabSim Assignment

4/14/12

 

 

 

 Module 3 (Week 4)

Discussion Board Assignment

4/18/12

 

Discussion Board Replies

4/22/12

 

LabSim Assignment

4/21/12

 

Hands-On Project

4/21/12

 

 

 

 Module 4 (Week 5)

Discussion Board Assignment

4/25/12

 

Discussion Board Replies

4/29/12

 

LabSim Assignment

4/28/12

 

 

 

 Module 5 (Week 6)

Discussion Board Assignment

5/2/12

 

Discussion Board Replies

5/6/12

 

LabSim Assignment

5/5/12

 

Hands-On Project

5/5/12

 

 

 

 Module 6 (Week 7)

Discussion Board Assignment

5/9/12

 

Discussion Board Replies

5/13/12

 

LabSim Assignment

5/12/12

 

 

 

 Module 7 (Week 8)

Discussion Board Assignment

5/16/12

 

Discussion Board Replies

5/20/12

 

LabSim Assignment

5/19/12

 

Hands-On Project

5/19/12

 

 

 

 Module 8 (Week 9)

Discussion Board Assignment

5/23/12

 

Discussion Board Replies

5/27/12

 

LabSim Assignment

5/26/12

 

 

 

 Module 9 (Week 10)

Discussion Board Assignment

5/30/12

 

Discussion Board Replies

6/3/12

 

Final Module Activities

6/3/12

 

Hands-On Project

6/3/12

 

 

 

 Final Exam (Week 11)

Final Exam

6/6/12

 

Final Week Survey (Faculty Assessment)

n/a

 

 

 

June 3, 2012 – Final date to complete “late” work (no late assignments will be reviewed or graded after this date).

 

 

Discussion Board & Chat Sessions

Discussion is a very important component of this course. Just like in a traditional class, in this online course you will be expected to participate in discussions with your instructor and fellow students about course learning objectives.

Discussion Board:

Discussion Board topics are tied to specific course learning objectives for each week of the 10-week session, and comprise a substantial part of your grade for this course. Discussion board participation is required and evaluated qualitatively by the Instructor. You are required to post original material for each Discussion Board (DB) assignment.  Additionally, you will be graded upon your participation in responding to your classmates’ DB posts.  Initial DB posts are due by Wednesday of the week in which they are assigned, in order to avoid a 5 point penalty (with the exception of week 1).  Up to 2.5 points per response will be assigned to your responses to your classmates DB posts, up to a maximum of 5 total response points.  Your initial DB post will be graded in accordance with the following rubric. Your responses to your classmates’ DB posts must be substantive and will be graded using the following rubric in a similar manner.


Sample Participation Rubric

 

Exemplary (11 – 15 points)

Satisfactory (6 – 10 points)

Unsatisfactory (0 -5 points)

Discussion

 Participation

Posts often and is actively involved in all discussions

Posts to the minimum level of required participation

Rarely posts to group or posts without purpose

Ties the course materials and activities to other readings, web sites or resources

Occasionally ties the course materials and activities to other readings, web sites or resources

Doesn’t share or reflect on course materials or activities or attempt to tie the material to other activities

Extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Occasionally extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Chats about course content or about application of course topics but does not reflect on its meanings

All of the forum assignments completed above expectations

Competes most of the forum assignments

Few forum assignments completed

Adds probing questions to extend the conversations begun by other participants

Occasionally adds probing questions to extend the conversations begun by other participants

Does not ask, or asks only superficial questions about the material.

Attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Occasionally attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Only offers the most rudimentary explanation for motivations or issues in the course

Reflection

In sharing experiences, asks and answers questions about why things happen and what motivated events or issues to unfold as they did/do

In sharing experiences, occasionally asks and answers questions about why things happen and what motivated events or issues to unfold as they did/do

Focuses upon completion of the material and not the relationship between the material and other issues in the course

Regularly posts messages summarizing or synthesizing the previous discussion materials and discussions

Occasionally posts messages summarizing or synthesizing the previous discussion materials and discussions

Seldom posts messages summarizing or synthesizing the previous discussion materials and discussions

Regularly searches for greater understanding of the material through exploration of the course material and activities

Occasionally searches for greater understanding of the material through exploration of the course material and activities

Seldom searches for greater understanding of the material through exploration of the course material and activities

 

Lecture Schedule:

CMPTR 177 will not be meeting, face-to-face (F2F), during the spring quarter – in order to accommodate the needs of those students in Shelton, Poulsbo, those whose schedules prohibit a more traditional (face-to-face – F2F) class room environment, and others who cannot make it to the main campus in Bremerton during traditional class times/days.  If you feel that you need the F2F element of a more tradition classroom, this course is taught during the week days (on-ground) during the fall quarter.  Using the Angel Learning website and the Professors Online website, online time will be used for research and study activities, group or partner work, submission of assignments, and the completion of online assessments. Go to http://angel.olympic.edu for the schedule and the link to these online class resources.

On-Ground Sessions

This online course includes no “on-ground” class sessions.

Virtual Classroom Sessions and Chat Sessions:

This online course includes no synchronous, live, “on-line” class sessions.

 

Other Course Components –

Hands-on Projects

Modules 3, 5, 7 and 9 will present hands-on projects for you to complete. You are welcomed, and encouraged, to complete these in teams as often the collaboration can make for a superior learning experience. There are resources within the T-213 Lab on the Bremerton campus to help you complete your Hands-On Projects. Project responses should be posted in your Module assignments. It is not required that your project responses adhere to specific formatting. However, please make sure to document your project using screen shots and/or narrative to show your work. You should proofread carefully. Grammar and spelling errors may influence the grading. In addition, if at any time you use words or thoughts that are not original, you must cite the source of that information. Work not properly cited is considered plagiarism, which is strictly forbidden. Your project responses should reflect critical, higher level thinking, and integrate course content with your own experience.

Exams

Online testing will conducted via the Angel Learning Management System (LMS) website - http://angel.olympic.edu/ (see the Final Exam)

LabSim Purchase and Account Setup

Before starting your online/hybrid course, you should purchase your TestOut! LabSim software from the Olympic College Bookstore or you should purchase your LabSim software online via the TestOut! website.

To access the student discount pricing ($89.00) you will need to go to http://www.testout.com and enter the promotional code 14-232TA in the “Enter Promotion Code:” field on the center left of that web page. This will take you to a page similar to what you are accustomed to. Here you will need to enter the school name Olympic College. This will check with our database to verify the school is authorized to purchase at this price. Because of this, it needs to be entered EXACTLY as above (including capitalizations). You will also need to enter the instructor’s name. Then proceed as normal.

If you are concurrently enrolled in the CMPTR 177 - PC Technical Support Practical Skills course along with this course, then you can use the promotion code 14-297TA to order the combined bundle of two TestOut! LabSim titles for the "220-701 A+ Essentials (2009)" and the "220-702 A+ Practical Application (2009)" LabSims, for one low price ($125.00). 

Do NOT choose your own account name or create a random account name for using the LabSim software.  An account has already been setup for you by your instructor.  Please contact your instructor to find out which account name you should be using BEFORE you register your product code for the LabSim title for this course, otherwise any work that you do in LabSim may be wasted and not count towards your grade in this course.

LabSim Labs – Total Time = 45 hours and 50 minutes (approx.)

The LabSim training course for A+ Practical Application (220-702) includes 66 lab simulation exercises that let you work hands-on in a simulated environment to practice the skills required to become CompTIA A+ certified.

LabSim Videos

In addition to TestOut’s leading lab simulations, the A+ Practical Application (220-702) training course contains 54instructor-led A+ training videos and 74 demonstrations that will fully prepare you for your CompTIA A+ certification.

LabSim Study Guides

The LabSim A+ Practical Application (220-702) CBT training course also provides you with 80 study guides and fact sheets that you can read to gain a further understanding of the concepts covered in all of the training videos, demonstrations, and lab exercises.

LabSim Exams

In addition to the labs, videos, and study guides, you also get fully integrated section quizzes and practice certification exams. With 509 exam questions and 56 exams, the 220-702 practice certification exam will provide you with a realistic experience of what the actual certification exam will be like.

 

Communicating through WAOL (via the ANGEL Learning website):

Please be aware that the best way to communicate with your instructor is to use the internal email system within the Angel Learning website.  Optionally you can use your Olympic College-provided student email address (e.g. kevinblackwell@inst.oc.ctc.edu and the Outlook Web Access – OWA – website – https://inst.oc.ctc.edu/exchange), but the preferred, and most reliable, method of communication will be thru ANGEL.  If you use external email (e.g. Gmail, Yahoo, AOL, MSN, Hotmail, etc.), then please be sure to add your [real] name and class number to your email so your instructor will know who it is from. If you prefer not to use the internal ANGEL email system, then you should use only your OC email address for online classes, because other external email tends to get filtered-out as it attempts to navigate its way through the Olympic College junk e-mail (S*PAM) filters. If there is something specific to you and your grades please send me an email otherwise, generally speaking, post a message to the Discussion Forum for the module that you are working on.

E-mail Etiquette (for email originating outside of ANGEL – e.g. OWA) – The following guidelines should be adhered to in order to assure a fast, accurate and meaningful response from e-mail sent by the student to the instructor (outside of the [internal] Angel email system – e.g. via Outlook Web Access [OWA]).  Remember, the instructor has many students in many classes.  Incorrectly formatted e-mail may hinder/delay a response back from your instructor.  Always try to use the [internal] Angel email system (found under the “Communicate” tab within the Angel Learning system) for course related matters.  If that doesn’t work, use your OC Webmail by going to the following URL in your favorite browser (e.g. IE7) – https://inst.oc.ctc.edu/exchange.

Use only the e-mail address at the bottom of the syllabus for corresponding with your instructor about non-course related matters (or, if the ANGEL Learning course mail system appears to be inaccessible or not working).

Example:

kblackwell@oc.ctc.edu

The subject line should always include your course number and the student’s name.  Cryptic e-mail addresses are too hard to correlate with “real” student names.  If you don’t put an appropriate subject line on your e-mail, you may not get a response.

Example:

Subject Line: CMPTR_177, Blackwell, Kevin – This is what I need help with

 

File naming standards for CMPTR 177 – The following naming standards must be used when submitting assignments by electronic mail or via the “Drop Box” within ANGEL.

Lab – Course name, followed by the Module Number, Last Name, First Name, abbreviation for the Assignment type and Assignment number

Example: CMPTR177_Mod2_Blackwell_Kevin_HOP1.docx

 

File Compression/Archiving - Use file compression (archiving—zip folders, .jpg, .docx, etc.) as much as possible.

 

Course Evaluation –

 

Graded Assignments:

Every Module has from 2 to 3 graded assignments. Instructions for each graded assignment are provided within the Module for each week. Each graded assignment concludes with one or more deliverable products. Deliverable products may range from a Microsoft Word document with a screenshot of your complete LabSim assignment, or the results of a “hands on” lab, to the results of an online quiz or a short examination. These deliverable products are evaluated using the course evaluation methods.

Module assignments will be completed and turned in weekly.  This includes TestOut! LabSim assignments and weekly assessments.  Incomplete homework assignments will have deductions made accordingly, receiving only partial credit.

*NO WORK will be accepted after the end of the quarter . . . NO EXCEPTIONS.

 

Student Assessment:

A student assessment is included for every Module. When two or more chapters are covered during one Module, sometimes a single assessment will be used to cover all chapters and other times multiple assessments will be used to cover the multiple chapters.  The course platform’s testing feature is utilized for this student Self-Assessment. True/False, Multiple Choice, Yes/No, or Matching are used for students to evaluate their own knowledge acquisition for each Module’s identified course outcomes.

Assignment Weighting:

Getting Started Activities: ........................................ 25 points                   2.5%

Critical Thinking (DQs) Assignments (10 total): ...... 150 points               15.0%

TestOut! LabSim Assignments (8 total): .................. 400 points               40.0%

Hands-on Projects (4 total): ...................................... 200 points               20.0%

Final Discussion Activities:....................................... 25 points                   2.5%

Exam:......................................................................... 200 points               20.0%

Total:.......................................................................... 1000 points           100.0%

 

Module

Assignment Type

Points Possible

 

 

 

Module 0: Getting Started (Orientation)

Discussion Board Assignment

15

 

Getting Started Activities

25

 

Angel Pre-survey

10* (extra credit)

 

 

 

 Module 1 (Week 2)

Discussion Board Assignment

15

 

LabSim Assignment

50

 

 

 

 Module 2 (Week 3)

Discussion Board Assignment

15

 

LabSim Assignment

50

 

 

 

 Module 3 (Week 4)

Discussion Board Assignment

15

 

LabSim Assignment

50

 

Hands-On Project

50

 

 

 

 Module 4 (Week 5)

Discussion Board Assignment

15

 

LabSim Assignment

50

 

 

 

 Module 5 (Week 6)

Discussion Board Assignment

15

 

LabSim Assignment

50

 

Hands-On Project

50

 

 

 

 Module 6 (Week 7)

Discussion Board Assignment

15

 

LabSim Assignment

50

 

 

 

 Module 7 (Week 8)

Discussion Board Assignment

15

 

LabSim Assignment

40

 

Hands-On Project

50

 

 

 

 Module 8 (Week 9)

Discussion Board Assignment

15

 

LabSim Assignment

50

 

 

 

 Module 9 (Week 10)

Discussion Board Assignment

15

 

Final Module Activities

25

 

Hands-On Project

50

 

 

 

 Final Exam (Week 11)

Final Exam

200

 

Final Week Survey (Faculty Assessment)

20* (extra credit)

 

 

 

Total

 

1000

 

Course Evaluation Grading Scale

Letter Grade

 

Qualitative Definition

Quantitative Definition

A

4.0

Superior course outcomes mastery

96 - 100

A-

3.7

 

93 - 95

B+

3.3

 

90 - 92

B

3.0

Exceeds acceptable course outcomes mastery

87 - 89

B-

2.7

 

83  - 86

C+

2.3

 

80 - 82

C

2.0

Acceptable course outcomes mastery

77 - 79

C-

1.7

 

73 - 76

D+

1.3

 

70 - 72

D

1.0

Minimum course outcomes mastery

67 - 69

D-

0.7

 

63 - 66

F

0.0

Failure to master course outcomes

62 - Less

 

Policies –

Attendance Policy:

The Attendance Policy requires students to participate in their online course at least three out of seven days during each Module week. Participation is defined as uploading homework assignments, completing online assessments, or discussion board posting. A student not attending the first week will be dropped from the course. If an instructor believes a student’s absences have been excessive and unjustified, the instructor may request that the student be withdrawn from the course.

Participation Requirement:

The nature of this course is sequential and comprehensive; your regular participation and communication will inevitably reflect in your performance. If you experience difficulty with the material, contact me immediately; do not fall behind and disappear.

This is a fast-paced course and regular attendance will help ensure your success. The T-213 Lab on the Bremerton campus has open computer lab hours for you to use for your assignments.

Attendance and success in this class have a strong correlation. New concepts tend to build on previous concepts rather than stand on their own. Make use of the online classroom environment to network with your classmates and participate in discussions.

If you wish to withdraw from this course, please inform your instructor of your decision and file the appropriate paperwork with the college’s administration.

If you are having problems or feel you are lagging behind, please contact your instructor, so that he/she may explore options to find a solution.

Do not wait until the very end of the course to bring up an issue that you have been struggling with all quarter.  There will be little or nothing that I can do to help you with that type of challenge so near the end of the course.

 

Grading Criteria:

A sample rubric has been posted in this syllabus (see the grading rubric - below). It outlines exactly what the criteria are for writing, participation and reflections.

If you wish to withdraw from this course, please inform your instructor of your decision and file the appropriate paperwork with the college’s administration.

If you are having problems or feel you are lagging behind, please contact your instructor, so that he/she may explore options to find a solution.


Sample Participation Rubric

 

Exemplary (A – A-)

Satisfactory (B+- C)

Unsatisfactory (C- - F)

Discussion

 Participation

Posts often and is actively involved in all discussions

Posts to the minimum level of required participation

Rarely posts to group or posts without purpose

Ties the course materials and activities to other readings, web sites or resources

Occasionally ties the course materials and activities to other readings, web sites or resources

Doesn’t share or reflect on course materials or activities or attempt to tie the material to other activities

Extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Occasionally extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Chats about course content or about application of course topics but does not reflect on its meanings

All of the forum assignments completed above expectations

Competes most of the forum assignments

Few forum assignments completed

Adds probing questions to extend the conversations begun by other participants

Occasionally adds probing questions to extend the conversations begun by other participants

Does not ask, or asks only superficial questions about the material.

Attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Occasionally attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Only offers the most rudimentary explanation for motivations or issues in the course

Reflection

In sharing experiences, asks and answers questions about why things happen and what motivated events or issues to unfold as they did/do

In sharing experiences, occasionally asks and answers questions about why things happen and what motivated events or issues to unfold as they did/do

Focuses upon completion of the material and not the relationship between the material and other issues in the course

Regularly posts messages summarizing or synthesizing the previous discussion materials and discussions

Occasionally posts messages summarizing or synthesizing the previous discussion materials and discussions

Seldom posts messages summarizing or synthesizing the previous discussion materials and discussions

Regularly searches for greater understanding of the material through exploration of the course material and activities

Occasionally searches for greater understanding of the material through exploration of the course material and activities

Seldom searches for greater understanding of the material through exploration of the course material and activities

*NOTE: Copying and pasting from the Internet, or using the words of anyone else, will not be accepted (that is called plagiarism, in case you weren’t aware). There is little doubt you are adept at the fine art of “copy and pasting,” so there is no need to prove it further; besides, your reflections on the material are MUCH more interesting to the rest of us, so let’s hear what you have to say!

Feedback on module assignments for the week:

The instructor (or his/her teaching assistant) will send feedback on all graded assignments within 7 days (or less) after the assignment is submitted. If you submit an assignment late it will be graded together with the following week’s work. Please see sample grading rubric so you understand the grading process.

 

Late Assignments:

The instructor reserves the right to deduct 10% of the points from the total points possible for an assignment, for each week an assignment is late.

Similarly, the instructor reserves the right to refuse to accept any late assignments after two weeks in which it is due, if the instructor and the student have not negotiated and mutually agreed upon an alternative submission plan -- in advance (at least 48 hours before the assignment due date/time).

Because your grade is dependent on participation and discussions, DO NOT submit all your week's work on the final day. You will not receive credit for your participation if you do.

Make-Up:

There will be no make-up tests unless previously arranged with the instructor.

 

Technical difficulties:

Everyone experiences technical difficulties including the ANGEL Learning website, WAOL, your Internet service provider, and even Bill Gates. You should have an alternate plan in the event of technical difficulties. Please notify me immediately if this is happening to you.  You may call me, send an email or use a school computer to contact your course Instructor(s).

 

Student Conduct:

Everyone deserves to have a good learning environment. I will follow the rules of the college in the classroom. Please see the Student Handbook for the Student Conduct Code. All forms of dishonesty will be subject to immediate disciplinary action (see the section below on Academic Honesty). Classroom disruptions such as tardiness, talking during lecture and cell phone use are not acceptable. Repeated infractions will be referred to the Vice President of Student Services. Please turn off your cell phone before entering the classroom.

http://www.olympic.edu/StaffFaculty/Policies/ConductCode/

 

Academic Honesty

At Olympic College, students are expected to demonstrate academic integrity by completing their own work assignments and assessments. Effective planning and progress must be accomplished for students to be successful in their degree program of study. Submission of work from another person, whether it is from printed sources or someone other than the student, previously graded papers, papers submitted without proper source citation, or submitting the same paper to multiple courses without the knowledge of all instructors involved can result in a failing grade or be reported to the Olympic College Vice President of Student Services for appropriate sanctions or disciplinary actions. All students are expected to adhere to the standards as set forth in the Student Code of Conduct and Statement on Academic Honesty.

The administration, faculty, and student government of Olympic College believe strongly in the concept of an honor system. This belief is based on the knowledge that in competitive professional environments, greater emphasis is placed on originality and integrity of ideas and work. All members of the Olympic College academic community, including faculty, students, and administration, are expected to assist in maintaining the integrity of the College, which includes reporting incidents that violate the Statement on Academic Honesty.

For Olympic College course work, please note that learning events are to be that of the student’s own work, and group projects are collaborative efforts.

Plagiarism and cheating are serious offenses and may be punished by failure on an exam, an assignment paper or a project; failure in the entire course; and/or expulsion from the College.  The instructor(s) encourage you to work with one another to understand and discuss general concepts and approaches, but your work must be your own. The lab projects/exercises are individual assignments and we expect that you will deliver your own individual work. At any point during the quarter, you should be able to explain or duplicate any of your solutions for your lab projects/exercises. The instructor(s) reserves the right to refuse to accept any assignment if you cannot demonstrate the ability to perform similar work when asked, or if you cannot explain the approach that you have used.

Additional policies can be found at:

http://www.oc.ctc.edu/GetStart/Policies/ConductCode/violations.html


Homework Policy:

You are responsible for doing all online assignments, reviewing the online materials for that week, participating in the group activity for the week, and turning in all assignments on time. You will also have a weekly reading assignment, which will support that week's learning objectives, and which you are encouraged to complete ahead of time. Post any questions that you may have to either the common area of your class, where the questions may be answered by any students, or post them directly to me.

Writing Lab

Students are encouraged to make use of the Olympic College Writing Center.  The Writing Center is located in the new Humanities and Student Services Building, Room 312, open from 9 – 5 Monday & Tuesday, and 9 – 2 Wednesday – Friday.  Students are encouraged to make appointments, but may also drop in.  The phone # is 475-7318.

Special Accommodations:

Olympic College is committed to providing equal access to students with disabilities.  Any student who has a disability that may prevent full demonstration of aptitude should contact the Access Services Office to discuss appropriate accommodations and facilitate educational opportunities.  If you think that an accommodation will facilitate your academic success then please call or visit Access Services as soon as possible. The office of Access Services is located in the new Humanities and Student Services Building (HSS), Room 204 (360) 475-7540.

Can I Help?

I want you to do well in this class and in college. If you have a problem or situation that is affecting your schoolwork, please let me know. Olympic College has many services to help students be successful. You can contact me by e-mail, voice mail, or talk to me right before or after class.

 

THE INSTRUCTOR RESERVES THE RIGHT TO CHANGE ANY PORTION OF THIS SYLLABUS AT ANY TIME.

 

F.A.Q.s (Frequently Asked Questions) –

Question: How do I submit my homework?

Answer: Generally speaking, you follow the guidelines within the Module that you are working on.  This will usually entail uploading your homework to the “Drop Box” for that module.

 

Question: How often is homework due?

Answer: Homework is due weekly.

 

Question: Do I have to read the whole syllabus?

Answer: Yes, you do.  There may be a test on the material in the syllabus, later (in the “Introductory Quiz”).

 

Question: How do I submit my work to the Drop Box?

Answer: See the Resources folder under the “Lessons” tab on ANGEL after logging into your course.  You will find a document on this precise subject.

 

Question: What is the file naming convention for submitting my weekly homework assignments (i.e. Hands-On Project homework)?

Answer: Use the following naming convention – Course name, followed by the Module Number, Last Name, First Name, abbreviation for the Assignment type and Assignment number

Example: CMPTR177_Mod2_Blackwell_Kevin_HOP1.docx

 

Question: What do I do in the event that my homework size exceeds the maximum 1 MB limit for uploading homework to the Drop Box?

Answer: You must then “compress” your homework to reduce its size.  See the applicable document under the Resources folder, under the “Lessons” tab on ANGEL.

 

Question: Can I submit my homework in some other format beside the default format supported by Microsoft Word 2000/2003/2007/2010?

Answer: You must submit your homework in the .doc, .docx, or .rtf format for your instructor to read (and grade).  Most applications will support one or more of these formats, which are native to Microsoft Word 2000/2003/2007/2010.  LibreOffice, OpenOffice and StarOffice (free) can “save as” in Microsoft Word format.

 

 

 

 

 

 

Instructor Information -

Name: Kevin Blackwell
E-mail:
kblackwell@oc.ctc.edu

MSN Messenger: Kevin_Blackwell@msn.com

(There is an “underscore” character between my first and last name)

Phone: (W) 360-475-7379

Instructor Office Hours:

Monday, Tuesday, Wednesday, and Thursday 10:00 A.M. – 11:00 A.M. (T-215)

Online (via Elluminate Live!), By Arrangement

https://sas.elluminate.com/m.jnlp?password=M.10A21EDFEE5900294EFF41817FD0B6&sid=2008170

  

   

Olympic College 1600 Chester Ave Bremerton WA 98337-1699