Olympic College

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Course Downloads for

CIS 170

A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

Unit 1 Chapter One - Achieving High Customer Satisfaction
Unit 2 Chapter Two - Developing Strong Listening and Communication Skills
Unit 3 Chapter Three - Winning Telephone Skills

A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition

Unit 1 Chapter One - Introduction to End-User Computing
Unit 2 Chapter Two - Introduction to Computer User Support
Unit 3 Chapter Three - Customer Service Skills for User Support Agents



Olympic College 1600 Chester Ave Bremerton WA 98337-1699