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Course Downloads for Cmptr 185 - Winter 2008
A Guide to Customer Service Skills for the Help Desk
Professional, Second Edition
| Unit 1 |
Chapter One - Achieving High Customer Satisfaction |
| Unit 2 |
Chapter Two - Developing Strong Listening and Communication
Skills |
| Unit 3 |
Chapter Three - Winning Telephone Skills |
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
| Unit 1 | Chapter One - Introduction to End-User Computing |
| Unit 2 | Chapter Two - Introduction to Computer User Support |
| Unit 3 | Chapter Three - Customer Service Skills for User Support Agents |
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