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Syllabus for CIS 213 – Macintosh OS X for IT Professionals

Winter 2014 (Revised 1/6/14)

 

Prerequisites:

  • None

 

Course Description:

This course is designed to provide an in-depth breadth of functionality of the Mac OS X operating system suitable for IT Professionals and students alike. The course is based upon the same criteria used for Apple's official training course and uses the only Apple officially recognized text providing the student with similar technical information and procedures used by Apple-certified technicians to install configure, maintain and diagnose computers running Mac OS X. The course combines lectures, study exercises and exams that will provide practical real-world experience.

Course Learning Objectives:

Upon success completion of this course you will be able to:

  • Install and verify a successful installation of Mac OS X.
  • Create and manage administrator and user accounts
  • Use basic command line utilities for navigation and file manipulation
  • Recognize the file system structure, file systems supported and file types that are unique to OS X
  • Understand applications supported by Mac OS X and the relationship of processes and  applications
  • Apply and troubleshoot both Ethernet and airport based basic networking configurations.
  • Connect to common network services and resources
  • Manage peripherals, printers and PDF workflows.
  • Identify and troubleshoot the phases of the Mac OS X startup process
  • Demonstrate readiness to complete the Apple Certified Support Professional Exam

 

Course Learning Outcomes: The purpose of this course is to offer critical information students need to successfully install, maintain and troubleshoot Mac OS X as an IT professional in a business environment.

Credits: 3

Required Equipment:

High-Speed, Broadband, Internet Access (wired or wireless)

Flash Memory Device (i.e. “Thumb” drive), 32 GB or larger, or an external USB Drive (any size – but 320 GB or larger is recommended), unused (i.e. “empty).

Optional Equipment:

USB 2.0 Headset (speaker and microphone)

Spare computer for host software (e.g. Windows XP Professional, Windows 7, Windows Server 2008, etc.)

If you desire to use a spare computer, but cannot afford one, you can check out a spare computer from the T-213 Lab for the duration of the quarter.  See one of the T-213 Lab technicians or an instructor in order to complete the proper paperwork.

 

Required Software:

Mac OS X 10.6 Snow Leopard ($29.00 from Apple.com store)

 

Optional Software: (available via download from MSDNAA/ELMS and other sources)

VMware Fusion 6.0.1 for Macintosh OS X Snow Leopard, Lion, or Mountain Lion (64-bit)

Windows 7 Professional with Service Pack 1 (32-bit or 64-bit)

Fedora 20

Ubuntu 13.10

 

Optional software can be obtained from one of the following sources.  See one of the T-213 Lab technicians or an instructor for assistance with obtaining course software at no additional cost to the student.

Microsoft Developer Network – Academic Alliance (MSDNAA/ELMS) –

http://tinyurl.com/3wdpfey

VMware Academic Partner Program – VMAPP –

http://tinyurl.com/yhrvqw2

Fedora Project –

http://fedoraproject.org/

 

 

Course Materials (Required):

Title

Edition

Author

Publisher

ISBN

 

 

 

 

 

Apple Training Series: Mac OS X Support Essentials v10.6: A Guide to Supporting and Troubleshooting Mac OS X v10.6 Snow Leopard

1st Edition

Kevin M. White

Peachpit Press

978-0-321635-34-1

Click here for website

 

 

 

 

Mac OS X 10.6 Snow Leopard

Version 10.6.3

Apple Store

Apple, Inc.

978-1-935080-37-4

Click here for website

 

 

 

 

Course Materials (Optional):

Title

Edition

Author

Publisher

ISBN

 

 

 

 

 

none

n/a

n/a

n/a

n/a

 

 

 

 

 

 

Course Outline

This course will consist of 11 modules covering the following topics:

Chapter 1: Installation and Initial Setup 

Chapter 2: User Accounts

Chapter 3: Command Line and Automation

Chapter 4: File Systems

Chapter 5: Data Management and Backup

Chapter 6: Applications and Boot Camp

Chapter 7: Network Configuration

Chapter 8: Network Services

Chapter 9: Peripherals and Printing

Chapter 10: System Startup

 

Course Schedule:

Getting Started (Orientation) – Overview of the Macintosh computer and operating system

Module 1: Chapter 1: Installation and Initial Setup

Module 2: Chapter 2: User Accounts

Module 3: Chapter 3: Command Line and Automation

Module 4: Chapter 4: File Systems

Module 5: Chapter 5: Data Management and Backup

Module 6: Chapter 6: Applications and Boot Camp

Module 7: Chapter 7: Network Configuration

Module 8: Chapter 8: Network Services

Module 9: Chapter 9: Peripherals and Printing

Module 10: Chapter 10: System Startup

Final Module (Course Wrap-up)

 

Discussion Board & Chat Sessions

Discussion is a very important component of this course. Just like in a traditional class, in this hybrid class you will be expected to participate in discussions with your instructor and fellow students about course learning objectives.

Discussion Board

Discussion Board topics are tied to specific course learning objectives for each week of the ten-week session, and comprise a substantial part of your grade for this course. Discussion board participation is required and evaluated qualitatively by the Instructor. You are required to post original material for each Discussion Board (DB) assignment.  Additionally, you will be graded upon your participation in responding to your classmates’ DB posts.  Initial DB posts are due by Wednesday of the week in which they are assigned, in order to avoid a 10 point penalty (with the exception of week 1).  Up to 5 points per response will be assigned to your responses to your classmates DB posts, up to a maximum of 10 total response points.  Your initial DB post will be graded in accordance with the following rubric. Your responses to your classmates’ DB posts must be substantive and will be graded using the following rubric in a similar manner.


Grading Rubric

 

Exemplary (14 – 20 points)

Satisfactory (7 – 13 points)

Unsatisfactory (0 -6 points)

Discussion

 Participation

Posts often and is actively involved in all discussions

Posts to the minimum level of required participation

Rarely posts to group or posts without purpose

Ties the course materials and activities to other readings, web sites or resources

Occasionally ties the course materials and activities to other readings, web sites or resources

Doesn’t share or reflect on course materials or activities or attempt to tie the material to other activities

Extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Occasionally extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Chats about course content or about application of course topics but does not reflect on its meanings

All of the forum assignments completed above expectations

Competes most of the forum assignments

Few forum assignments completed

Adds probing questions to extend the conversations begun by other participants

Occasionally adds probing questions to extend the conversations begun by other participants

Does not ask, or asks only superficial questions about the material.

Attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Occasionally attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Only offers the most rudimentary explanation for motivations or issues in the course

 

Lecture Schedule:

CIS 213 meets approximately 2 ˝ hours per week. Each week the instructor will use the classroom time to introduce or review local area Macintosh OS X 10.6 (Snow Leopard) administration topics. Online time will be used for research and study activities, submission of assignments, and assessments.

On-Ground Sessions

The instructor delivers two and one-half hours of classroom lecture and lab time scheduled during the week.  Classroom attendance is not mandatory. Your participation in the classroom is not graded and will not be included in the course grade.  Nevertheless, you are encouraged to attend as many of the classroom sessions as your schedule will allow.

·         Fridays 10:00 AM to 12:26 PM (T-213 Classroom)

Virtual Classroom Sessions and Chat Sessions:

·         This hybrid course includes no “on-line” class sessions.

 

Other Course Components –

Exams

Online Testing will conducted via the Canvas Learning Management System (LMS) website - https://olympic.instructure.edu/

Communicating through Canvas:

Please be aware that the best way to communicate with your instructor is to use the internal Conversations (https://olympic.instructure.com/conversations) system within the Canvas website. 

Optionally you can use your Olympic College-provided student email address (e.g. kevinblackwell@inst.oc.ctc.edu and the Outlook Web Access – OWA – website – https://inst.oc.ctc.edu/exchange), but the preferred, and most reliable, method of communication will be thru ANGEL.  If you use external email (e.g. Gmail, Yahoo, AOL, MSN, Hotmail, etc.), then please be sure to add your [real] name and class number to your email so your instructor will know who it is from. If you prefer not to use the internal ANGEL email system, then you should use only your OC email address for online classes, because other external email tends to get filtered-out as it attempts to navigate its way through the Olympic College junk e-mail (S*PAM) filters. If there is something specific to you and your grades please send me an email otherwise, generally speaking, post a message to the Ask Questions Here discussion forum for your course.

E-mail Etiquette (for email originating outside of Canvas – e.g. OWA) – The following guidelines should be adhered to in order to assure a fast, accurate and meaningful response from e-mail sent by the student to the instructor (outside of the [internal] Canvas Conversations system – e.g. via Outlook Web Access [OWA]).  Remember, the instructor has many students in many classes.  Incorrectly formatted e-mail may hinder/delay a response back from your instructor.  Always try to use the [internal] Canvas Conversations system for course related matters.  If that doesn’t work, use your OC Webmail by going to the following URL in your favorite browser (e.g. Chrome, Firefox, IE10, etc.) – https://mail.student.olympic.edu/owa/.

Only use the e-mail address at the bottom of the syllabus for corresponding with your instructor about non-course related matters (or, if the Canvas Conversations system appears to be inaccessible or not working).

Example:

kblackwell@oc.ctc.edu

The subject line should always include your course number and the student’s name.  Cryptic e-mail addresses are too hard to correlate with “real” student names.  If you don’t put an appropriate subject line on your e-mail, you may not get a response.

Example:

Subject Line: CIS 213, Blackwell, Kevin – This is what I need help with

 

File naming standards for CIS 213 – The following naming standards must be used when submitting assignments by electronic mail or via the “Submit Assignment” button within Canvas.

Lab – Course name, followed by the Module Number, Last Name, First Name, and the abbreviation for the Assignment type

Example: CIS213_Mod10_Blackwell_Kevin_LAB.docx

 

Titling your homework for CIS 213 – The following information must appear at the top of each and every one of your homework assignments (at least at the top of the first page) in order not to lose points for improperly submitted homework.

Name:                          (e.g. Joe Smith)

Date:                           (e.g. January11th, 2014)

Course Number:          (e.g. CIS 213)

Assignment Number:  (e.g. Module 1 Homework)

 

Course Evaluation –

 

Graded Assignments:

Every Module has from 2 to 3 graded assignments. Instructions for each graded assignment are provided within the Module for each week. Each graded assignment concludes with one or more deliverable products. Deliverable products may range from the answers to the end-of-the-chapter questions and Discussion Board contributions, to the results of an online quiz or a short examination.  These deliverable products are evaluated using the course evaluation methods.

Module assignments will be completed and turned in weekly.  This includes the threaded discussion assignments and the weekly assessments.  Incomplete homework assignments will have deductions made accordingly, receiving only partial credit.

*NO WORK will be accepted after the end of the quarter . . . NO EXCEPTIONS.

 

Student Assessment:

A student assessment is included for every Module. When two or more chapters are covered during one Module, a single assessment will be used to cover all chapters.  The course platform’s testing feature is utilized for this student Self-Assessment. True/False, Multiple Choice, Yes/No, or Matching are used for students to evaluate their own knowledge acquisition for each Module’s identified course outcomes.

Assignment Weighting:

Module

Assignment Type

Points Possible

 

 

 

Module 0: Getting Started (Orientation)

Discussion Board

15* (extra credit)

 

Canvas Pre-survey

10* (extra credit)

 

 

 

 Module 1

Discussion Board

30

 

Test

60

 

 

 

 Module 2

Discussion Board

30

 

Test

60

 

 

 

 Module 3

Discussion Board

30

 

Test

60

 

 

 

 Module 4

Discussion Board

30

 

Test

60

 

 

 

 Module 5

Discussion Board

30

 

Test

60

 

 

 

 Module 6

Discussion Board

30

 

Test

60

 

 

 

 Module 7

Discussion Board

30

 

Test

60

 

 

 

 Module 8

Discussion Board

30

 

Test

60

 

 

 

 Module 9

Discussion Board

30

 

Test

60

 

 

 

 Module 10

Discussion Board

30

 

Test

60

 

 

 

Final Module

Final Assessment

100

 

Faculty Assessment

10* (extra credit)

 

 

 

Total

 

1000

 

Course Evaluation Grading Scale

Letter Grade

 

Qualitative Definition

Quantitative Definition

A

4.0

Superior course outcomes mastery

96 - 100

A-

3.7

 

93 - 95

B+

3.3

 

90 - 92

B

3.0

Exceeds acceptable course outcomes mastery

87 - 89

B-

2.7

 

83  - 86

C+

2.3

 

80 - 82

C

2.0

Acceptable course outcomes mastery

77 - 79

C-

1.7

 

73 - 76

D+

1.3

 

70 - 72

D

1.0

Minimum course outcomes mastery

67 - 69

D-

0.7

 

63 - 66

F

0.0

Failure to master course outcomes

62 - Less

 

Policies –

Attendance Policy:

The Attendance Policy requires students to participate in their hybrid course at least three out of seven days during each Module week. Participation is defined as uploading homework assignments, completing online assessments, classroom attendance (taking part in hands-on lab which can only be completed during class), or discussion board posting. A student not attending the first week will be dropped from the course. If an instructor believes a student’s absences have been excessive and unjustified, the instructor may request that the student be withdrawn from the course.

Participation Requirement:

Participation Policy expects students to participate in the virtual classroom at least one out of seven days during each Module week. This standard is a MINIMUM REQUIREMENT. It is suggested that students participate on a daily basis during the course.

Participation is measured by a student’s contribution to the online classroom discussion board. A student’s contribution must add value to the course. A posting is considered to be of substance by the standards laid out in the Grading Rubric located in this syllabus (see above). Postings such as “me too” or “I agree” or too many postings that are off of target with the ongoing discussions in the appropriate thread are not considered substantive for purposes of participation.

Important Note: Participation is the same as attendance, and attendance is only measured by participation. The Canvas® system does allow students to read the postings of others without actually posting a reply. It is only when a student replies to the discussion on the discussion boards that attendance will be measured.

The expectations for participation and attendance are very high. They have been outlined in total in the Participation Rubric in this syllabus (see rubric below). It is expected that you will make at least one original contribution and at least two comments to the discussion board at a level of quality outlined in the Participation Rubric. In order to get anything out of the class, you must participate in the classroom discussion and you must “think outside the box” in terms of bringing new information to the class. It is expected that you will be involved and active in the construction of knowledge with the group. Bringing new ideas is as important of an element as assisting others in developing their knowledge.

You need to know that Canvas® accurately records your every movement in your on-line course. Therefore, please spare me the stories of you having attended on particular days but not having posted. Canvas® records will reflect what you have and have not done. To eliminate any confusion attendance is only counted by what you actually post to the discussion board.

The nature of this course is sequential and comprehensive; your regular participation and communication will inevitably reflect in your performance.

If you experience difficulty with the material, contact me immediately; do not fall behind and disappear.

If you are having problems or feel you are lagging behind, please contact your instructor, so that he/she may explore options to find a solution.

If you wish to withdraw from this course, please inform your instructor of your decision and file the appropriate paperwork with the college’s administration.

Grading Criteria:

A sample rubric has been posted in this syllabus (see the participation rubric - below). It outlines exactly what the criteria are for writing, participation and reflections.


Sample Participation Rubric

 

Exemplary (A – A-)

Satisfactory (B+- C)

Unsatisfactory (C- - F)

Discussion

 Participation

Posts often and is actively involved in all discussions

Posts to the minimum level of required participation

Rarely posts to group or posts without purpose

Ties the course materials and activities to other readings, web sites or resources

Occasionally ties the course materials and activities to other readings, web sites or resources

Doesn’t share or reflect on course materials or activities or attempt to tie the material to other activities

Extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Occasionally extends understanding of the material to other aspects of the student’s learning; offers explanations of why things happen the way they do

Chats about course content or about application of course topics but does not reflect on its meanings

All of the forum assignments completed above expectations

Competes most of the forum assignments

Few forum assignments completed

Adds probing questions to extend the conversations begun by other participants

Occasionally adds probing questions to extend the conversations begun by other participants

Does not ask, or asks only superficial questions about the material.

Attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Occasionally attempts to address other’s questions with clear logic and ties to the readings, web sites and resources offered in the course, plus deduce additional information from the material

Only offers the most rudimentary explanation for motivations or issues in the course

Reflection

In sharing experiences, asks and answers questions about why things happen and what motivated events or issues to unfold as they did/do

In sharing experiences, occasionally asks and answers questions about why things happen and what motivated events or issues to unfold as they did/do

Focuses upon completion of the material and not the relationship between the material and other issues in the course

Regularly posts messages summarizing or synthesizing the previous discussion materials and discussions

Occasionally posts messages summarizing or synthesizing the previous discussion materials and discussions

Seldom posts messages summarizing or synthesizing the previous discussion materials and discussions

Regularly searches for greater understanding of the material through exploration of the course material and activities

Occasionally searches for greater understanding of the material through exploration of the course material and activities

Seldom searches for greater understanding of the material through exploration of the course material and activities

 

 

Feedback on module assignments for the week:

The instructor (or his/her teaching assistant) will send feedback on all graded assignments within 7 days (or less) after the assignment is submitted. If you submit an assignment late it will be graded together with the following week’s work. Please see sample grading rubric (above) so you understand the grading process.

 

Late Assignments:

The instructor reserves the right to deduct 10% of the points from the total points possible for an assignment, for each week an assignment is late.

Similarly, the instructor reserves the right to refuse to accept any late assignments after two weeks in which it is due, if the instructor and the student have not negotiated and mutually agreed upon an alternative submission plan -- in advance (at least 48 hours before the assignment due date/time).

If you submit any late assignments (i.e. after the grading “cycle” has been completed), you will not receive any late credit for that assignment unless you send an email message to your instructor ASKING that the assignment be considered for “late grading.”  No credit will be assigned otherwise.  Unless you adhere to this premise, the score of “0” will remain in the course grade book for any assignments that miss the assignment due date.

Discussion Board (i.e. the “Assignment Board”) assignments can only be done during the week that they are assigned.  No points will be given for late Discussion Board (DB) assignments (including initial posts and replies).  If you want to receive credit for your DB assignment, it must be done in an interactive way, while the discussion thread is active, during the week that is has been assigned.  Late submissions to the DB will be ignored and receive NO CREDIT, NO EXCEPTIONS.

Because your grade is dependent on participation and discussions, DO NOT submit all your week's work on the final day. You will not receive credit for your participation if you do.

Make-Up:

There will be no make-up tests unless previously arranged with the instructor.

 

Technical difficulties:

Everyone experiences technical difficulties including the Canvas website, the K-20 network, your Internet service provider, and even Bill Gates. You should have an alternate plan in the event of technical difficulties. Please notify me immediately if this is happening to you.  You may call me, send an email or use a school computer.

 

Student Conduct:

Everyone deserves to have a good learning environment. I will follow the rules of the college in the classroom. Please see the Student Handbook for the Student Conduct Code. All forms of dishonesty will be subject to immediate disciplinary action (see the section below on Academic Honesty). Classroom disruptions such as tardiness, talking during lecture and cell phone use are not acceptable. Repeated infractions will be referred to the Vice President of Student Services. Please turn off your cell phone before entering the classroom.

http://www.olympic.edu/StaffFaculty/Policies/ConductCode/

 

Academic Honesty

At Olympic College, students are expected to demonstrate academic integrity by completing their own work assignments and assessments. Effective planning and progress must be accomplished for students to be successful in their degree program of study. Submission of work from another person, whether it is from printed sources or someone other than the student, previously graded papers, papers submitted without proper source citation, or submitting the same paper to multiple courses without the knowledge of all instructors involved can result in a failing grade or be reported to the Olympic College Vice Principle of Student Services for appropriate sanctions or disciplinary actions. All students are expected to adhere to the standards as set forth in the Student Code of Conduct and Statement on Academic Honesty.

The administration, faculty, and student government of Olympic College believe strongly in the concept of an honor system. This belief is based on the knowledge that in competitive professional environments, greater emphasis is placed on originality and integrity of ideas and work. All members of the Olympic College academic community, including faculty, students, and administration, are expected to assist in maintaining the integrity of the College, which includes reporting incidents that violate the Statement on Academic Honesty.

For Olympic College course work, please note that learning events are to be that of the student’s own work, and group projects are collaborative efforts.

Additional policies can be found at:

http://www.oc.ctc.edu/GetStart/Policies/ConductCode/violations.html


Homework Policy:

The Canvas file submission tool will be the primary means of submitting “graded” homework for this course.

You are responsible for doing all online assignments, reviewing the online materials for that week, and turning in all assignments on time. You will also have a weekly reading assignment, which will support that week's learning objectives, and which you are encouraged to complete ahead of time. Post any questions that you may have to either the common area of your class, where the questions may be answered by any students, or post them directly to me. Please bring your questions to class each Friday.

Lab homework will require “screenshotsthat must be submitted in a file format that is compatible with the latest version of Microsoft Word (i.e. .doc, .docx, etc.). 

This may be different from what you are accustomed to doing as experienced by the work that you’ve done in previous quarters.  Be aware of this change.

In the vast majority of all cases, you will submit your homework in a single Word-compatible document to Canvas for the appropriate Module.  A single submission is always preferable.  While it is possible to upload multiple files via the file submission tool in Canvas, most of the time a single submission, consisting of a single Word-compatible file, is recommended.  When the assignment calls for a Microsoft PowerPoint presentation, then you can optionally upload two files (e.g. a Microsoft Word-compatible file AND a Microsoft PowerPoint presentation file) or you can “embed” the PowerPoint presentation inside of the Microsoft Word file and upload the composite file as a single entry to the file submission tool in Canvas.

 

Writing Lab

Students are encouraged to make use of the Olympic College Writing Center.  The Writing Center is located in the new Humanities and Student Services Building, Room 312, open from 9 – 5 Monday & Tuesday, and 9 – 2 Wednesday – Friday.  Students are encouraged to make appointments, but may also drop in.  The phone # is 475-7318.

Special Accommodations:

If you have a disability and will need special services, please call or visit Access Services as soon as possible. They are in the new Humanities and Student Services Building (HSS), Room 204 (360) 475-7540.

Can I Help?

I want you to do well in this class and in college. If you have a problem or situation that is affecting your schoolwork, please let me know. Olympic College has many services to help students be successful. You can contact me by e-mail, voice mail, or talk to me right before or after class.

 

THE INSTRUCTOR RESERVES THE RIGHT TO CHANGE ANY PORTION OF THIS SYLLABUS AT ANY TIME.

 

Instructor Information –

Name: Kevin Blackwell
E-mail:
kblackwell@oc.ctc.edu

MSN Messenger: Kevin_Blackwell@msn.com

(There is an “underscore” character between my first and last name)

Phone: (W) 360-475-7379

Instructor Office Hours:

Mondays and Wednesdays 3:30 P.M. – 5:00 P.M. (T-215)

Online (via Blackboard Collaborate), By Arrangement Only

https://sas.elluminate.com/m.jnlp?sid=2008170&password=M.6D865440F3CBB749BE3ECA330EB40B

 

 

   

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